First they started charging me for two plans when I only applied for one. In addition to the double bull they also made me pay a double deductible.
They were very slow and unwilling to work with me to resolve the situation. Then in November 2017 Christus sent a note saying they were not offering my plan in 2018. I went on the exchange and Christi’s had no plans on the Exchange for 2018 so I got an off-exchange plan from another health plan. Then in 2018 I started getting invoices from Christus for their plan at a 42.55% increase.
I contacted them but they still won’t return the money that was in the account.
I filed appeals but they ignore them. Avoid Christus - they are a disorganized, incompetent, uncaring bunch of money grubbers.
Product or Service Mentioned: Christus Health Plan Health Plan.
Reason of review: Problems with payment.